Loyalty Program

Are You Doing it Right?

The role of a loyalty program is to drive changes in customer behaviour through specific offers and rewards to increase sales. Many businesses simply reward repeat purchase – this is not enough.

Do You Need a Loyalty Program?

When evaluating if you need a Loyalty Program MJH Group suggests that you consider:

• Is the revenue from individual customers growing each year?
• How strong are the reasons for customers to return without prompting?
• Do you customers try new products you introduce?
• How much repeat business do you have?
• Are customers promoting your brand to their friends and family?
• What percentage of your customers overall spend are you receiving?

What will MJH Group do with Your Loyalty Program?

MJH Group will rebuild your loyalty program so that it is a key driver of your business.

We will create a Loyalty Program that:

• Is simple to run and administer
• Engages your customers
• Is easy for your customers to understand
• Links effort and reward
• Reduces customer churn
• Increases the referral rate
• Obtains a greater share of spend
• Increases the revenue per customer
• Builds relationships with customers
• Creates a reason to communicate regularly with customers
• Creates value for affiliates and strategic partners as appropriate
• Creates a talking point among customers and potential customers
• Creates value from the data base & retain valuable customers in the business

Call MJH Group now on 1300 905 116 to get your Loyalty Program working properly!